What Our Customers Are Saying About Us
I have to say that you’ve provided the absolute best customer service we’ve experienced lately! We received the shipment yesterday (fast and free) and have been kept in the loop along the entire process.

We’ll be sure to think of PG in the future!

Many thanks,

J.

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Thanks very much for the quick reply and follow up and for the charging reminder. It's rare to see such outstanding customer service.

-- Jake

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I love you guys.
- Anonymous

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Bronwen - many thanks for your advice and attention
~ Don

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Discreet billing & shipping...
We all like to keep a few things secret and if purchasing from Pleasure Galaxie is one of those things, than you have nothing to worry about. Credit card receipts will show as PG Inc., so your secret is safe with us. Packages will arrive in generic boxes with PG Inc as the sender and without any indication of its contents or origin.

Payment methods...
We accept Visa, Mastercard, and Discover. Sorry no checks, cash or PayPal.

Returns
Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. If however, the merchandise you have purchased is defective we will honor our 14 day guarantee and provide a replacement upon receiving the original. All returned items must have complete packaging, all original parts, batteries if applicable, cords, controls, blank warranty cards and instructions etc.

Privacy Policy
Pleasure Galaxie believes your privacy and security is paramount.

Straight up, we will never disclose any information or details of your order to any outside source, with the one exception of our shipping partners, for example USPS in order to ship your order. In this situation, they only receive your name and address, that's it.

We will never sell your information to any person, business or any other agency under any circumstances.

Our site is SSL encrypted ensuring all of your credit card and personal information is safe and secure. Please feel free to call us at 1.888.378.8630 Monday-Friday 9am-6pm PST if you do not feel comfortable placing your credit card details on line, we'll be happy to take your order over the phone instead.

We will never send unsolicited emails, newsletters or direct mail. You will only receive a phone call from us if we need to clarify an issue with your order and this only happens after an email has been sent and we have not recieved a response.

You can expect an automatic confirmation email once an order has been placed. We will also send an email once your order has been shipped containing a tracking number or if an item is on backorder.

If you have subscribed to our newsletter you will receive a weekly update from us. If these emails do not interest you over time, you are welcome to unsubscribe as easily as clicking a button at any time, no hassles.

If you receive an email from us that you should not have received, please let us know by emailing contact@pleasuregalaxie.com. If you prefer to speak to us instead, please call 1.888.378.8630 Monday-Friday, 9am-6pm PST.

Our online shop uses cookies to track where you have searched on the website. We use this information only to help create a superior shopping experience for our customers. These cookies also maintain our secure shopping cart. These cookies do not record your personal information.

Hmmm....
If there are questions we haven't thought of, please email us at contact@pleasuregalaxie.com and we'll be happy to assist you in any way. Well, there are some limits, but give us try!

Thank you for shopping with Pleasure Galaxie!