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FAQs

Discreet Billing & Shipping
Shopping discreetly is paramount to Pleasure Galaxie, therefore we go above and beyond to keep your purchases your business and no one elses. Packages will arrive in brown generic boxes with Shipping Dept. as the sender and without any indication of its contents or origin. Credit card statements will reflect as PG Inc. or Spotted Octopus LLC, so your secret is safe with us.

When Do Orders Ship?
All orders ship the same or next business day when placed before 10 a.m. PST. Our customers can expect their packages to arrive within 2-4 days including Saturday within the United States. 

Does Pleasure Galaxie Offer Free Shipping?
Yes! All orders over $59 within the United States ship for free via USPS Priority, this means you'll have your package within 2-4 days without paying anything for shipping.

Payment Methods
We accept Visa, Mastercard, American Express, Discover and PayPal. Sorry no checks, money orders or cash.

Returns
Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. If however, the merchandise you have purchased is defective we will honor our 30 day guarantee and provide a replacement upon receiving the original. All returned items must have complete packaging, all original parts, batteries if applicable, cords, controls, blank warranty cards and instructions etc.

If you have purchased a LELO, We-Vibe or Fun Factory product from our online shop and discover that is defective, we will honor the 1 year warranty and manage the exchange process on your behalf. Please contact us via email with your order number and a brief explanation of the defect.
 

Thank you for shopping with Pleasure Galaxie!

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