Discreet Shipping & Billing
All packages are discreetly shipped as "PG Inc" or "Shipping Dept" in plain packaging. Packages do not indicate their origin or contents unless required for international customs purposes. Our business name, Pleasure Galaxie is not used anywhere on the outside packaging. "PG Inc" will also be used on your billing statement. 

Shipping
We offer Free USPS Priority or UPS Ground shipping on all orders over $59 within the U.S.. Orders are shipped same day if placed before 11 a.m. PST or next business day Monday-Friday via UPS and USPS. If mailing address is a P.O. Box, your order will be sent via USPS Priority Mail, which usually takes approximately 2-7 business days. We also ship worldwide with a few exceptions, we are not able to ship the We-Vibe II and Hitachi Magic Wand outside of the U.S. due to warranty restrictions.

Next Day Shipping Options
Packages will be shipped the same day for orders placed before 11am PST. For orders placed after this time they will be shipped the next business day. If you require your package on Saturday, please choose USPS Express as USPS delivers on Saturdays. If you prefer UPS Next Day Air Saver, your package will arrive the next business day, not including Saturday, Sunday and holidays. Please have a designated recipient on-site to sign for delivery.

Shipping Rates
Enjoy Free USPS Priority or UPS Ground shipping on all orders over $59 within the U.S.. If you have any questions regarding shipping rates or options, please call us at 888.378.8630.

Once your order has been placed, you will receive a confirmation email and tracking number for all orders within 48 hours of making your purchase. If you do not receive this email please email or call us at 888.378.8630. If by chance an item is out of stock, you will receive an email to let you know of the delay.

Returns
If the merchandise you have purchased is defective we will honor our 60 day exchange guarantee and provide a replacement upon receiving the original. We also honor the We-Vibe II and LELO's one year warranty for all customers who have purchased their product with Pleasure Galaxie. All returned items must have complete packaging, all original parts, batteries if applicable, cords, controls, blank warranty cards and instructions etc.

Lingerie Returns*
Enamore lingerie may be returned. If you're not completely satisfied with your purchase, we'll happily exchange it or give you a refund, provided it meets the following conditions:  

•  It is returned in its original condition and packaging, unworn, unwashed and with all labels intact.
  

• Panties must be tried on over your own underwear.
  Due to hygienic concerns, we may refuse returns if it's obvious that this request has not been fulfilled.
  

• Returns must be received by us within 20 days of the date you received your order. 
  Please allow 10 days for return shipping, please make sure your return is posted within 10 days of receipt. 

* Please note lingerie does not include GirliePants panties, boy shorts, tank tops, Booty Parlor Turn Me On Vibrating Panties or OhMiBod Club Vibe panties.