Shipping & Returns

Free Shipping at Pleasure Galaxie
All orders over $59 within the United States ship for free via USPS Priority, this means you'll have your package within 2-4 days without paying anything for shipping.

Discreet Shipping
Shopping discreetly is paramount to Pleasure Galaxie, therefore we go above and beyond to keep your purchases your business and no one elses. Packages will arrive in brown generic boxes with Shipping Dept. as the sender and without any indication of its contents or origin. Credit card statements will reflect as Spotted Octopus LLC, so your secret is safe with us.

When Does My Order Ship?
All orders ship the same or next business day when placed before 10 a.m. PST. Our customers can expect their packages to arrive within 2-4 days including Saturday within the United States when the USPS Priority shipping option has been selected at checkout.

Returns Policy
Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. If however, the merchandise you have purchased is defective we will honor our 30 day guarantee and provide a replacement upon receiving the original. All returned items must have complete packaging, all original parts, batteries if applicable, cords, controls, blank warranty cards and instructions etc. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you have purchased a LELO, We-Vibe or Fun Factory product from our online shop and discover that is defective, we will honor the 1 year warranty and manage the exchange process on your behalf. Please contact us via email with your order number and a brief explanation of the defect.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Despite our best efforts, items on our web site may, on rare occasion, be mispriced. If an item's correct price is lower than our stated price, we will holor the lower amount and ship the item. If an item's correct price is higher than our stated price, we will, at our discretion, contact you before shipping or cancel your order and notify you of such cancellation.

Where Does Pleasure Galaxie Ship?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.